How to handle Returns

At Avon, we want you and your Customers to always be satisfied


with the products you purchase. That’s why we promise that if


you or your Customers are not happy with any purchase, you


can return it for exchange or your money back. No questions,


no fuss, no problem. When making a return, whether through


eZ Returns or traditionally, it is important to


follow some basic guidelines so that your transaction can


be processed quickly and accurately.


• Make sure you request credit for the correct items before


returning your products, to ensure that you receive the


correct credit.


• When requesting credit for sets or bundles, please return all


items; partial credit isn’t given.

• For traditional returns, use the correct address (see below).


An incorrect address causes delay and we can’t ensure the


processing time.




Processing a Traditional Return


Step 1 Request credit for the items that you would like to


return via FAST Talk, P.O. or eZ Returns.




Step 2 Pack and return the items using your selected carrier


(either UPS or the U.S. Postal Service). Please include a Return


Merchandise Authorization Form(RMA)—note, only one per box.


Also be sure that you include your name, address and account


number on your return package.



Mail traditional returns to:


National Returns


Processing Center


181 Progress Place


Cincinnati, Ohio 45246

Processing an eZ Return- Best Way


Step 1 Log on to yourAVON. com, go to My Account and then click


eZ Returns on the left navigation bar.



Step 2 Enter the items you’re returning, print the shipping list


and shipping label. Then pack the package (include an RMA—


only one per box) and attach the shipping label. Then you are


free to ship the package to us by either UPS or the U.S. Postal


Service.